Jason Mraz

Comments
tzuminweng
tzuminweng

Hello,
I purchased the movie ticket but I didn’t receive email for the digital album today. How can I get it? Thank you for the help!

j_lynne_travers
j_lynne_travers

You are certainly NOT alone in this situation!

grandma139
grandma139

Why didn't I get my free Know album download? I purchased the Have It All movie, which I loved, BTW. Was the only person in the theater (loved that, too). Really can't wait for KNOW. How do I get it if not via email?

MrazTeam
MrazTeam

If you still have not received your album download, please contact jasonmraz@wmgcustomerservice.com and they will take care of you.

fhall5
fhall5

Please can I receive my copy of your album. I bought two tickets to your movie from this website, and have two tickets to your concert at the Musikfest in Bethleham, PA. I am sooo excited for your concert! Please help me! JASOOOOON! HELP!

ericn590
ericn590

I have not gotten mine yet either.

MrazTeam
MrazTeam

If you still haven't received your album download, please contact jasonmraz@wmgcustomerservice.com and they will take care of you.

alyshai
alyshai

I've been doing research for the past hour and came across these directions

ALBUM REDEMPTION CINEMARK

  1. To receive your unique code to redeem the new Jason Mraz album you will need to ensure that
    all of your communication preferences with CINEMARK are turned on, including promotional
    emails and push notifications.
  2. Communication preference settings are located within your account which can be accessed on
    CINEMARK.COM
  3. Then on August 10 you will receive an email or push notification from CINEMARK with your
    unique code and instructions on how to access and download the album.

ALBUM REDEMPTION ATOM

  1. To receive your unique code to redeem the new Jason Mraz album you will need to ensure that
    all of your communication preferences with ATOM are turned on, including promotional
    emails and push notifications.
  2. Communication preference settings are located within your account which can be accessed on
    ATOMTickets.com
  3. NOTE: Please ensure that the following options are selected RESPONSES TO MY EVENTS,
    SPECIAL DEALS & OFFERS, FINAL RECEIPT (EMAIL ONLY)
  4. Then on August 10 you will receive an email or push notification from ATOM with your unique
    code and instructions on how to access and download the album.

I hope this helps. I'm going to go through my email to see if I can find it now.

tzuminweng
tzuminweng

Yeah I went through that and did not see any email....

MrazTeam
MrazTeam

Please contact jasonmraz@wmgcustomerservice.com and they will take care of you. So sorry for the inconvenience!

mrsmccreight84
mrsmccreight84

I'm so disappointed. I absolutely love Mr. A-Z. I was so psyched to get the digital download after seeing "Have it All; The Movie" but I have yet to receive it although my ATOM settings are all correct. What should I do?

MrazTeam
MrazTeam

So sorry to hear you haven't received your album download yet! Please contact jasonmraz@wmgcustomerservice.com and they will take care of you.

blueangel70
blueangel70

I haven't seen anything yet from my Atom account either. I had already pre-ordered mine on iTunes, so I was planning to share the Mraz love and give it to my sister who went to the movie with me. We absolutely loved the movie and now want to find someplace to volunteer to help kids find their creative dreams!!

MrazTeam
MrazTeam

So sorry to hear you haven't received your album download yet! Please contact jasonmraz@wmgcustomerservice.com and they will take care of you.

fhall5
fhall5

I as well followed the instructions for atom tickets an can see my orders for the movie are valid. I enabled all notifications but I am still hoping to see an email in return.

fhall5
fhall5

I just did a live chat with a rep from Atom tickets She said wait till tomorrow and any problems call her again.. I'm FEELIN GOOOOOOD … Yeah When I feel good I sing! and the joy it brings

MrazTeam
MrazTeam

If you still haven't received your album download yet, please contact jasonmraz@wmgcustomerservice.com and they will take care of you.

tzuminweng
tzuminweng

I just called cinamark. Give them your confirmation number then they will verify your email address and send you the email with the code again.

jamimilow
jamimilow

Pre-sale movie tickets purchased through Atom - no information yet regarding album download...

MrazTeam
MrazTeam

So sorry to hear you haven't received your album download yet! Please contact jasonmraz@wmgcustomerservice.com and they will take care of you. –Mraz Team

misstiff6
misstiff6

So I got a code from cinemark.. but no instructions as where to use it... help!!